Aliyah Cole

Over 6 years of office administration experience, I am more than familiar with the many hats in this industry would require me to wear such as technology whiz, office traffic controller, human calculator, and, if needed, emotional support. Specific accomplishments I am proud to include are:
➢ Implement a CRM service into the practice that streamlines case preparation, mitigates
clients’ responsibilities, and improves client communications resulting in a 90% client
satisfaction rate and a 27% increase in new clients.
➢ Spearhead the firm’s digital conversion into cloud-based case and office management
systems, reducing office expenses by 32%.
➢ Train 4 new staff members in two weeks during the company expansion
➢ Establish and sustain new filing system, recouping 10 work hours per week